Learner Experience Design: Discovering tools and ideas for orchestrating the learner experience
Joyce Seitzinger
Transcending the material
Going beyond - transformational experience
User Experience Design - (UX is not UI)
As a result - new jobs - UX designers - made into the Top 5 Tech Salary
- Experience Design - consequence of many systems
- Human Centered (Don Norma)
- Service Design Thinking
Empathy for the user
Co creation
Design across the gaps - considering the whole picture when we are creating the learner experience. All coordinating their actions.
LX Double Diamond
Check out link
- prototyping "if a picture is worth a 1000 words, a prototype is worth a 1000 meetings" (Tom & David Kelley)
PROCESS:
Learner Observation - asking them to sketch and talk aloud.
Card Sorting - talk aloud and record information
Coding Conversations- POSTit notes - defined trends
Findings: not common, varied jargon - underlying problem solved
User interviews - guide, formality, clear and important part of the interview
Empathy Mapping
Personas - make information available - easy to spread, accessible,
eg: Anxious Emma - design with all of them in mind.
Affinity Diagramming
Problem Statements
How Might We?
Storyboarding - demonstrate user scenarios
Journey Map
Map the Learner paths and Touch Points (interacts with product/course)
Identify Barriers and
Different ways of Collaborating
A FLANZ conversation with Joyce - here.
Want more?
Joyce (@catspyjamasnz) along with FLANZ (@FlexLearnNZ), bring you:A FLANZ conversation with Joyce - here.
Fabulous links/recording - be ready to be inspired.
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